Can you sum up what you do in a few words?
We bring order to financial chaos!
What makes you different?
We’re Chartered, award-winning and accredited; to name just a few things! Visit our ‘Why us?’ page to learn more.
What services do you offer?
We offer independent financial advice, report writing and financial coaching for directors of limited companies and people planning for retirement. You can learn more about our services here.
Where are meetings held?
We encourage potential clients to come our Podington office. We find the tranquillity of our location makes the perfect setting for our relaxed yet professional conversations. Additionally, we can visually demonstrate your financial plan on our office TV. Nevertheless, we do offer meetings by online screen share if necessary.
Do you have parking?
Yes, lots of it. It’s off-street and completely free.
Do I have to pay for an initial meeting?
No. The first meeting is without cost or obligation. It’s simply a chance for us to get to know you and for you to learn more about our services.
What do I need to bring to an initial meeting?
We outline the various documents we need and the thinking required from you via our Invest:BoardTM service.
How long should I allow for an initial meeting?
Do I have to sign up to your services at an initial meeting?
No cost or obligation.
How can I book an initial meeting?
Please visit our contact page for full details on how to book a meeting.
Are you independent?
Yes. Working with an independent adviser means that you can rest assured you are receiving bespoke financial recommendations; rather than products and providers your adviser has an affiliation with.
Are you regulated?
Yes. We are regulated by the Financial Conduct Authority (FCA). You can find our entry on the FCA register here.
Can you advise on Final Salary/Defined Benefit transfers?
Professional Indemnity costs in this field have become prohibitive. However, if you would like to investigate the pros and cons of a pension transfer, without advice from us, we can put you in touch with specialists who will provide a formal recommendation. If a transfer is suitable we can resume the ongoing management of the pension with you, from that point onwards.
What happens if my Financial Planner is away on holiday?
Our Office Manager Cris is always available to take your enquiry. The work will be passed on to one of our locums to complete whilst Andrew is away.
What do you charge for a financial plan?
You can learn more about our fees here.
Do you take a percentage or are your fees fixed?
You can learn more about our fees here.
Do you get commission?
Not for the majority of our work. However, by agreement we can still earn a commission on protection contracts (e.g. life and critical illness insurance) instead of a fee.
Do you charge VAT?
Most of our work is exempt from VAT and the work that is not is within our VAT Annual Registration Limit. So currently there is no VAT. If this changes we will disclose before work commences.
What if I have a complaint?
Clients are at the heart of our business and delivering an outstanding service at all times is what we strive to do. However, we recognise that from time to time our clients may have cause to make a complaint. We are committed to dealing with complaints effectively and fairly in accordance with the Financial Conduct Authority’s complaint handling rules and guidance. If you have cause to complain, a dedicated team focused on ensuring that you are treated fairly during the process will deal with the complaints.
Our internal complaints handling procedures for the reasonable and prompt handling of complaints is available upon request. If you are not satisfied with the outcome of your complaint, you will have the right to refer it to the Financial Ombudsman Service, free of charge, at The Financial Ombudsman Service Exchange Tower, London E14 9SR, or by going to their website at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.