Frequently Asked QuestionsA selection of our most frequently asked questions
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If you can’t find an answer to a specific question, please feel free to get in touch.
Sum up your business in the shortest number of words!
We bring order to the financial chaos!
What makes The Investment Coach Limited different?
Advice from someone with a high level of formal qualifications, a process behind the scenes to ensure that the basics get done (and can be replicated by somebody without specialist training) and an online secure shared filing structure which allows true financial coaching.
What services does The Investment Coach Limited offer?
Independent Advice, Report Writing and Financial Coaching. Please contact us for more details.
What if I have a complaint?
Clients are at the heart of our business and delivering an outstanding service at all times is what we strive to do. However, we recognise that from time to time our clients may have cause to make a complaint.
We are committed to dealing with complaints effectively and fairly in accordance with the Financial Conduct Authority’s complaint handling rules and guidance. If clients have a cause to complain, a dedicated team focused on ensuring that the clients are treated fairly during the process will deal with the complaints.
Our internal complaints handling procedures for the reasonable and prompt handling of complaints is available upon request.
If our clients are not satisfied with the outcome of their complaint, they will have the right to refer it to the Financial Ombudsman Service, free of charge, at The Financial Ombudsman Service Exchange Tower, London E14 9SR, or by going to their website at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.